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    CONTACTING PLASP

    Have Questions About Our Programs, Locations, or Registration?

    We’re here to answer your questions, help with registration, and make sure your child’s care is simple, safe, and stress-free.

    Please note that plasp.com is not accessible outside of Canada. If you are travelling outside the country and would like to make changes to your PLASP account, please contact Support Services via email at childcare@plasp.com or by phone at 647-484-4372 (long distance: 1-888-739-4102).

    Please take a moment to read PLASP’s Community Code of Conduct, which reinforces the organization’s dedication to setting standards for behaviour across all PLASP programs and at the head office.

    General Inquiries

    Support Services Centre

    Our Support Services Centre handles phone calls Monday to Friday from 7 a.m. to 6 p.m., with the exception of statutory holidays.

    Contact Support Services For:
    Program changes and additions (Learn More)
    General questions and concerns
    Connecting you with the appropriate individual or department
    By Phone:
    Local: 647-484-4372
    Long Distance: 1-888-739-4102

    PLASP Head Office

    PLASP’s Head Office is open Monday to Friday, with the exception of statutory holidays.

    Office visits by appointment only.

    Find us on Google Maps.

    By Phone:
    905-890-1711
    Street Address:
    60 Courtneypark Dr. W., Unit 5B
    Mississauga, ON
    L5W 0B3

    CONTACTING PLASP

    Other Inquiries

    If you have any questions about PLASP’s programs and services, we have staff across the organization who can help.

    Please consult the table below for information on contacting PLASP.

    You are encouraged to speak directly to your Program Director with any questions or concerns.

    If your question is not answered, please contact the PLASP Support Services Centre, and your question will be directed to the appropriate staff to assist you. 

    In situations that may require more support, the Program Director may involve the Area Manager, Regional Manager and Vice President, Operations.

    Who To Contact

    Program Director

    Your Program Director will help you:

    • Report an absence
    • Make alternate pickup arrangements
    • Provide information about my child
    Early Learning & Child Care Centres:
    Location phone numbers can be found under the location search for each centre.
    School Age/Kindergarten Programs:
    Dial 905-890-1711 with your program’s unique extension.
    Leave a voicemail message for your Program Director.
    Extensions can be found on:
    – Posters in your child’s program
    – Your family profile on the PLASP web portal

    Support Services Centre

    Our Support Service Centre will help you:

    • Leave a message for a Regional or Area Manager
    • Get assistance with online registration
    • Ask about PLASP programs, policies, and operations
    • Ask about available subsidies
    • Get help with email communications from PLASP
    By Phone:
    Local: 647-484-4372
    Long Distance: 1-888-739-4102
    By Email:
    childcare@plasp.com

    Accounting

    Our Accounting Department will help you:

    • Make payments and subsidy arrangements
    • Ask about billing
    • Get statements of accounts
    By Phone:
    Local: 905-890-1711 ext. 302
    By Email:
    ARTeam@plasp.com

    Volunteer Services

    Our Volunteer Services Team will help you:

    • Learn more about volunteer opportunities at PLASP
    By Email:
    volunteering@plasp.com

    Employment

    Our HR Team will help you:

    • Apply to work at PLASP
    Learn More:
    Careers Page

    We’re Here To Help

    For more information, check out our PLASP Parent Handbook. In it, you’ll find the detailed rules and regulations that govern our programs and what to expect while your child is in our care.

    If you’d like to contact us, you can call our Support Services Centre at 647-484-4372 (long distance: 1-888-739-4102).
    2025-2026 Handbook
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