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Road Map to Accessibility

PLASP Child Care Services is committed to developing policies, practices, and procedures that provide accessible quality services to its clients and their children. Services will be provided to clients with disabilities in a manner that promotes and respects dignity, independence, integration, and equal opportunity.

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revised January 18, 2021

Accessibility Plan

General Action	Specific Action	Due Date	Completion	Responsibility
Develop Plan	Create policies and multi-year accessibility plan with statement of organizational commitment in written form	January 2014	Completed	Human Resources
Make Plan Available to the Public	Make available to the public	January 2014	Completed	Human Resources
Update Status	Provide an annual status report	Annually on December 31st	Completed	Human Resources
Review Plan	Conduct a review of the plan every five years	January 2021	Completed	Human Resources
Provide Alternate Format	To be determined based on individual needs	As requested	N/A (as requested)	Human Resources
Complete Compliance Report	Provide an update regarding compliance with accessibility requirements currently in effect	December 2017 December 2020 December 2023	Completed – available upon request	Human Resources

Policies and Procedures

General Action	Specific Action	Due Date	Completion	Responsibility
Create Policies	Create policies and multi-year accessibility plan with statement of organizational commitment in written form	January 2014	Completed	Human Resources
Make Publicly Available		January 2014	Completed	Communications
Update Accessibility Policy	Update policy to reflect changes to the AODA legislation regarding the Customer Service Standard	July 2016	Completed	Human Resources

Customer Service Standards

General Action	Specific Action	Due Date	Completion	Responsibility
Devise Feedback Form	Devise feedback form & process for addressing feedback provided	2012	Completed	Human Resources
Provide Accessible Websites	Ensure websites and content are accessible	2021	Completed	Information Technology

Employment Standards

General Action	Specific Action	Due Date	Completion	Responsibility
Ensure Recruitment and Selection Process is Accessible	Advise applicants that accommodations will be provided if they request them for the interviewing process	January 2016	December 2014	Human Resources
	Notify public regarding availability of accommodation	January 2016	December 2014	Human Resources
	Provide suitable accommodation upon request for applicants during the interview process	January 2016	As required for applicants and employees	Human Resources
Develop Workplace Emergency Response Support	Develop emergency response supports for employees with disabilities	January 2012	As required for applicants and employees	Human Resources & Employee
Provide Accommodation Plans	Inform employees that accommodations are available to them to assist them in performing their essential duties	January 2016	As required for applicants and employees	Human Resources
	Provide accessible formats and communication supports for employees including: – Information to perform their job – Information that is available to employees	January 2016	As required for applicants and employees	Human Resources
	Develop documents for documenting individual accommodation plans	January 2016	December 2015	Human Resources
	Document individual accommodation plans	January 2016	As required	Human Resources
	Review Return to Work Processes to ensure compliance with legislation for persons with disabilities	January 2016	December 2015	Human Resources & Managers
Inform Employees	Inform employees of policies regarding accommodation	January 2016	As required	Human Resources
Performance Management	Performance management to take into account the employee’s accessibility needs	January 2016	As required	Human Resources & Managers
Career Development & Succession Planning	Career development and succession planning to take into account the employee’s accessibility needs	January 2016	As required	Human Resources & Managers
Redeployment Process	Redeployment process to take into account the employee’s accessibility needs	January 2016	As required	Human Resources & Program Department

Training

General Action	Specific Action	Due Date	Completion	Responsibility
Train all employees, volunteers, policy developers, those providing goods or services on behalf of PLASP on Ontario’s accessibility laws and the Human Rights Code	Develop training content	January 2015	November 2014	Human Resources
	Create training schedule	January 2015	November 2014	Human Resources
	Retain records of attendance	January 2015	December 2014	Human Resources
Provide Diversity & Inclusion Training	Train all Managers in diversity and inclusion	January 2015	December 2014	Human Resources
	Train all Program Directors in diversity and inclusion policies and programs	January 2015	Updated December 2015	Human Resources
Provide Interview & Selection Training	Provide training to Hiring Managers in bias free interviewing and selection	January 2015	Updated December 2015	Human Resources

Information and Communications

General Action	Specific Action	Due Date	Completion	Responsibility
Review Feedback Process	Conduct a review of feedback processes and accessibility	January 2015	November 2015	Communications
Notify Public	Notify the public of the availability of accessible formats and communication supports	January 2015	Completed	Communications
Provide Accessible Formats & Support	Provide accessible formats and communication supports upon request to the public in a timely manner at no additional cost	January 2016	As required	Communications
Comply with WCAG 2.0 Level A	New websites and content to comply with WCAG Level A	January 2014	N/A (no new websites)	Information Technology
Comply with WCAG 2.0 Level AA	New websites and content to comply with WCAG Level AA	January 2021	Completed	Information Technology