How to Cancel a Program

You will need to log in and cancel the programs you no longer require.

To cancel the program(s) please follow the steps below:

1. Go to www.plasp.com and log in to your profile using your username and password.
2. Once on the homepage, click on the blue tab that says “My Programs” and click “Cancel Programs” then “Start a Cancellation”.
3. Once the page opens select your child’s name in the drop-down list.
4. Select which programs you would like to cancel, then select the reason for cancelling and the cancellation effective date.
5. Once complete, click “Submit Cancellation Request”.

Cancellation Policy

Cancellation requests made verbally or via email will not be accepted. Cancellation date must be submitted by the 1st or 16th of the month. The selected cancellation date will be the last day your child can attend the program. Families will be charged up to and including their confirmed cancellation date. PLASP will send a cancellation email to confirm your child has been cancelled from their registered program.

PLASP reserves the right to cancel a registration in the event of non-payment of program fees. For more information, please read our Withdrawal of Care Policy.

Still have questions? Please contact our Support Services Centre at 647-484-4372 or childcare@plasp.com.